Tom Hughes

Tom Hughes is the visionary founder and CEO of GembaDocs, a company committed to transforming how organisations document and implement Standard Operating Procedures (SOPs). With decades of hands-on experience in manufacturing, Tom has developed a deep understanding of the challenges faced by organisations striving for operational excellence. He is passionate about empowering frontline workers, driving continuous improvement, and delivering value-driven solutions that address real-world challenges. Tom is also the author of two books that explore the practical application of Lean principles, sharing his expertise with a global audience of professionals.

Under Tom’s leadership, GembaDocs has earned a reputation for its innovative approach to simplifying complex processes, enabling organisations to excel through operational excellence. A champion of Lean principles, Tom’s philosophy centres on customer focus, innovation, and efficiency, drawing inspiration from models such as Ryanair’s streamlined operations.