Tom Hughes

Tom Hughes is the visionary founder and CEO of GembaDocs, a company dedicated to revolutionising how organisations create and implement Standard Operating Procedures (SOPs). With decades of hands-on experience in manufacturing, Tom possesses a deep, practical understanding of the challenges organisations face in achieving operational excellence.

A passionate advocate for empowering frontline workers and driving continuous improvement, Tom delivers value-driven solutions that tackle real-world challenges head-on. He is also the author of Improvement Starts With I, a book that provides deep insights into leading organisational change, emphasising how real transformation begins with leaders first changing themselves.

Under Tom’s leadership, GembaDocs has earned a reputation for its innovative and user-friendly approach to simplifying complex processes, helping organisations thrive through operational excellence. A true champion of Lean thinking, Tom’s philosophy centres on leaders taking ownership, transforming themselves, and empowering those closest to the value to deliver meaningful change and continuous improvement.